BPuhl’s Blog

A little bit of everything without actually being much of anything

Zune Warranty Coolness

Posted by BPuhl on September 25, 2008

Second Zune post in as many days – Wasn’t intentional, but the FedEx guy just stopped by and I thought this was too cool not to blog about!


For Christmas 2007, I got Sammi an 8GB, hot pink Zune from http://zuneoriginals.net with the “Love 2” (butterfly’s and hearts) engraved on the back and “Sammi Puhl, Christmas 2007, Love Mom and Dad” on the back.  Not a bad right? 

Bad news:  This past spring, it was stolen by some kids at school. 
Good news: She knew who did it, and it didn’t take long for me to arrange with the other parent to get it back. 
Bad news:  In the meantime, “someone” had taken a screwdriver/knife/something and scratched the text off the back

So for the past many months, there has been a small piece of tape on the back of her Zune, covering the scratches, and she used/abused the thing like crazy.  Loves it.

Bad news:  It started to break.  I tried all of the firmware/software resets, including e-mailing back and forth with Zune support, but it looks like a hardware issue.
Good news:  Under Warranty still!  – Went to http://service.zune.net, filled out the form online, and printed out the confirmation sheet

This is where it got interesting, because the support site didn’t include any address to send the Zune to.  Instead, a few days later, a pre-paid FedEx package designed and built to protect the Zune in transit showed up.  Off on it’s way it went…

Fast forward about 2 1/2 weeks…

Last night, Sammi asked me whether I had heard anything about here Zune.  “Nope, I can go online and check tomorrow though.”  Then I went to set her expectations appropriately, and explained what “refurbished” means – since that’s what I was expecting to show up.

This morning:  FedEx shows up with a box from Zune Originals.  In the box was a brand new Zune, with the original design, AND THE ORIGINAL TEXT!  Woo hoo!!!!

This may have been what some of you would have assumed, but having worked in customer service for way too many years, I tend to set my expectations pretty low, and am usually just pleased when everything works.

This is awesome!  I’m ecstatic with the flawless way that this worked out and that they sent us back a brand new one with all the text! I don’t think this could have been any better or gone any smoother.




(Same note as last time: 
To the iPod folks:  Comments are appreciated, especially the ones describing your awesome experiences.  As a general rule I don’t delete/edit comments, but any comments of, “You should have bought an iPod”, aren’t going to make it because that’s just lame)


2 Responses to “Zune Warranty Coolness”

  1. Josh said

    Sweet story! really neat that they sent a box for it to be sent back in and sent you a new one, sound like a really smooth operation. Had the same service for my Dell laptop and was extremely please with how easy it was. love it when companies really go out of their way to make warranties easy

  2. […] https://imav8n.wordpress.com/2008/09/25/zune-warranty-coolness/#comments […]

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