Copy of my invoice please
Posted by BPuhl on November 27, 2007
Ok, how hard is it for a hotel to send a copy of the invoice for a stay to an e-mail address? I would actually UNDERSTAND if they said that they couldn’t do it at all, but I just got off the phone with the Sheraton in London where I stayed recently, and the conversation went like this:
Agent: Ok I see here where we have your invoice Mr. Puhl. And it looks like we have your e-mail address as well in the system.
Me: Thanks, can you verify the e-mail address you have?
Agent: Yes, we have brian.puhl-at-microsoft.com
Me: Perfect, if you can send that e-mail I’d appreciate it.
Agent: No problem, I’ll get that sent off for you within the next two hours
Two hours? I’m sure I’m not the only customer she’s dealing with (although it’s 1am over there), but seriously – a 2 hour SLA for an e-mail?
On the one hand, I’m glad that the hotel industry is embracing cutting edge technologies such as e-mail. Not long ago, they would have asked for my fax number.
On the other hand, it will be nice when the day comes that – with the invoice on their screen – the agent at the front desk can hit “send” and be done with it.